Healthcare Portal
Are you a Member?
Do you want to submit a member claim?
Our claims portal makes it simple to submit your medical claim online, without paperwork or long queues.
Fast Turnaround Time
Your claim moves through processing quickly, so you're not left waiting on reimbursement.
Response Within 12 Business Hours
Our claims team reviews and responds to every submission within 12 business hours.
A Fast Way to Submit
Submit your claim online in minutes, with no paperwork or physical queues.
How to Submit a Member Claim
Four simple steps to get your claim to us — start your claim here.
Submit Personal Details
Input your Policy No, Customer No and Treatment Date to get started.
Policy Details
Confirm your details and check whether your policy is in force (active).
Attach Documents
Attach the supporting documents for your claim, securely scanned as you go.
Submit Your Claim
Submit your claim — once successful, you'll get a confirmation email and a thank-you page.
Are you a Provider?
Do you want to submit a provider claim?
Submit provider claims directly through our portal for quicker processing and clearer visibility into every submission.
Fast Turnaround Time
Claims submitted on behalf of your patients move through processing quickly.
Response Within 12 Business Hours
Our claims team reviews and responds to every submission within 12 business hours.
A Fast Way to Submit
Submit provider claims online in minutes, with clear visibility on every step.
How to Submit a Provider Claim
Four simple steps to get a claim to us — start your claim here.
Submit Personal Details
Input the Policy No, Customer No and Treatment Date for the claim.
Policy Details
Confirm the details match the member's records and that the policy is in force (active).
Attach Documents
Select the claim type — Hospital, Lab, Doctor, Anaesthetist, Clinic or Other — then attach your documents.
Submit Your Claim
Submit the claim — once successful, you'll get a confirmation email and a thank-you page.